At Valens MD (“we,” “us,” or “our“), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under applicable law — including the Florida Information Protection Act (§ 501.171, F.S.) and federal HIPAA requirements.
Last updated: June 2026
1. Information We Collect
Information you provide directly
- Contact & appointment forms: name, email address, phone number, preferred date, and any notes you include.
- Patient intake: date of birth, health history, current medications, and other clinical information needed to deliver care.
Information collected automatically
- Usage data: pages visited, time spent, referring URL, browser type, operating system, and IP address.
- Cookies: small text files stored by your browser to remember preferences and enable analytics. See Section 5 for details.
2. How We Use Your Information
- To schedule, confirm, and deliver physician-led medical services.
- To send appointment reminders and follow-up communications related to your care.
- To respond to inquiries submitted through our website forms.
- To analyze website performance and improve content (via aggregated, anonymized analytics).
- To comply with our legal and regulatory obligations as a healthcare provider.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. HIPAA — Protected Health Information
Valens MD is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) collected as part of your care — including diagnoses, lab results, treatment records, and billing information — is governed by our Notice of Privacy Practices, which is provided to you at the time of intake. We maintain administrative, physical, and technical safeguards required under the HIPAA Security Rule to protect electronic PHI.
Information submitted through this website’s general contact or appointment-request form is not transmitted over a HIPAA-secure channel. Please do not include sensitive medical information in web forms. For clinical matters, contact our office directly by phone.
4. Florida Information Protection Act (FIPA)
We comply with the Florida Information Protection Act (§ 501.171, Florida Statutes). We implement reasonable measures to protect personal information of Florida residents against unauthorized access, use, or disclosure. In the event of a data breach that triggers notification obligations under FIPA, we will notify affected individuals and the Florida Department of Legal Affairs as required by law.
5. Cookies and Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymized information about how visitors use our site (e.g., pages viewed, session duration, referral source). This data is processed by Google on our behalf to generate statistical reports. Google’s use of your data is governed by the Google Privacy Policy.
We have enabled IP anonymization in Google Analytics so that full IP addresses are never stored. We do not use Google Analytics advertising features (remarketing, demographic reporting, or interest-based advertising).
Managing cookies: You can disable cookies at any time through your browser settings. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
6. How We Share Information
- Service providers: We may share information with vendors who support our operations (e.g., appointment scheduling software, electronic health record systems, email delivery), under contractual obligations to protect your data.
- Legal requirements: We may disclose information when required by law, court order, or to protect the rights, safety, or property of Valens MD, our patients, or the public.
- Business transfers: If Valens MD is involved in a merger or acquisition, your information may be transferred as part of that transaction, subject to the same privacy protections.
7. Data Security
We use industry-standard security measures including TLS/SSL encryption for data transmission, access controls, and secure hosting. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including medical record retention requirements under Florida law — typically 5 years for adult patients), and resolve disputes. Contact form submissions are retained for a maximum of 12 months unless they become part of a patient record.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (subject to legal retention requirements).
- Opt out of non-essential communications at any time.
For HIPAA-specific rights regarding your medical records (access, amendment, accounting of disclosures), please refer to our Notice of Privacy Practices or contact our office directly.
10. Children’s Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise any of your privacy rights, please contact us:
- Valens MD
- 8200 SW 117 Ave, Suite 112, Miami, FL
- Email: info@valensmd.com
